Shipping policy

Last updated: 1 October 2026

Thank you for shopping with Trulish Foods. This policy explains how we pack, ship and deliver your order.

Where we ship

We currently ship to all Australian states and territories, including regional and remote areas. We do not ship internationally at this time.

Orders are packed and dispatched from Sydney, NSW.

Processing time

Orders are processed and dispatched within 3–7 business days (Monday to Friday, excluding NSW public holidays) after payment is confirmed. Orders placed on a weekend or public holiday start processing on the next business day.

During busy periods, such as promotions and public holidays, processing may take a little longer. If your order is delayed, we will let you know.

Carriers and delivery times

We ship with Australia Post. For some orders, particularly larger ones, we may use another carrier such as Couriers Please.

Estimated delivery times after dispatch:

Service	Estimated delivery
Standard	[3–7] business days
Express (if offered)	[1–2] business days

These are estimates, not guarantees. Deliveries to regional and remote areas can take longer, and carrier delays, weather and peak periods can also affect delivery times.

Shipping rates

Shipping rates are calculated at checkout based on your delivery address and the size and weight of your order.

All prices are in Australian dollars (AUD) and include GST.

Order tracking

When your order is dispatched, we will email you a tracking number and link. Tracking can take up to 24 hours to show updates after dispatch.

Bulk orders

Large orders, such as those that qualify for our bulk discounts, may be sent in more than one parcel. Parcels from the same order may arrive on different days or with different carriers. If your order needs special freight arrangements, we will contact you before dispatch.

Delivery address and undelivered parcels

Please check your delivery address carefully at checkout. We cannot change the address once your order has been dispatched.

If no one is home, the carrier may leave your parcel in a safe place or leave a card for collection from a Post Office. If a parcel is returned to us because the address was incorrect or it was not collected, we may charge for re-sending it.

Lost, delayed or damaged orders

If your order has not arrived within 5 business days after the estimated delivery window, or it arrives damaged, please email us at contact@trulishfoods.com as soon as possible, and within 7 days of delivery for damaged items. Include your order number and, for damage, photos of the parcel and the products. We will work with the carrier and either replace your order or refund you.